Refund policy

Returns

Due to the custom nature of our products, we do as a general rule treat them as final sale. If you do wish to return or exchange an item, we will do our best to accommodate, but will manage these requests as a case by case basis. To start a review, please reach out to Jake@heelerwatchcompany.com

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. At this time, we would also require you to cover the shipping back to us (though this can be reviewed on a case by case basis as well).

 

Cancellations and Refunds

At this time, due to the nature of our first run production, we will not be able to offer refunds on cancellations of preorders. This is because we will be specifically producing units based on the number of preorders.

That being said, while it is our policy, if you do wish to cancel and refund an order, please do reach out, and we can see what we can do, we'll do our best to shift your order to someone else on the waitlist (and then do a refund for you), we just can't guarantee it as a default policy at this time. 

To discuss this, please contact us at jake@heelerwatchcompany.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.